Return Policy
Return & Refund Policy
At Contoura, customer satisfaction is our priority. If you are not completely satisfied with your order, we’re here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return:
- Items must be unused and in their original condition
- Products must be returned in original packaging
- Proof of purchase/order confirmation is required
For hygiene and safety reasons, worn or used shapewear items may not qualify for a refund or exchange.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days depending on your bank or payment provider.
Shipping costs are non-refundable.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.
Exchanges
We currently only replace items if they are defective or damaged.
Order Cancellations
Orders may only be canceled within 12 hours of being placed. After this period, your order may already be in processing or shipment.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank — processing times can vary
If you still have not received your refund after several business days, please contact us.
Contact Us
For return requests or support inquiries, please contact us at:
Email: ContouraSupport@gmail.com
Thank you for shopping with Contoura